The shipping industry is struggling. Its current processes aren’t serving its growth, and it hasn’t quite found the technologies that will boost it beyond where it is. Will 2020 finally be their year? The answer is yes (with the right steps). Here are the 3’s to-dos that can help the entire industry achieve better collaboration overall.
1. Better manage shared mailboxes
Shared mailboxes are great in theory. Yet, shipping teams are still struggling with the best way to streamline the process. There are a number of problems…
- Passing the buck: When there’s a shared inbox, everyone has some responsibility for it. Except there are some people who may not be carrying their weight. Oh that email? Someone else will handle it.
- Cherry picking: Have you ever seen a difficult email or one you just didn’t know how to answer? Instead of taking the time to figure it out, you left it for someone else. You selected another email to answer instead. Perhaps you even deliberately spent time digging back in the inbox looking for an email, ignoring all the others. Either way, cherry picking is a big problem in a shared inbox.
- Lack of context: Emails often require context. If you’ve been working with a client, you may be best equipped to answer an email because you’re knowledgeable about the situation. However, if your colleague answers on your behalf without the proper context, it could cause issues.
- Deleted emails: How many times has an issue been caused because someone accidentally deleted an email in the inbox? You lost a customer, or someone replied saying you never responded. It’s an awkward issue to encounter, especially when It’s totally avoidable.
- Other misunderstandings: It wouldn’t be a normal day at work if something didn’t happen with the email inbox. There are a hundred and one different ways that something can happen with any shared portal. If it wasn’t one of the above 4 ways, there are numerous other problems that can occur.
With all of these potential problems, a new system is needed. As a shipping company, relying on your old system or software to handle your email could be holding your back. ChartDesk is a simple software built exclusively for shipping companies. Learning to better manage your email inbox with the right software in place is a game-changer.
2. Move away from expensive on-premise infrastructure
ChartDesk’s success is built on cost-effectiveness, innovation, usability, and fast Cloud deployment. It’s made available to you via the Internet rather than being available from your company’s on-premise serves. If you’ve always used on-premised infrastructure, you may hesitate to switch from that. On-premise infrastructure often provides you more control but less scalability overall. If you’re interested in growth, implementing a different system than what you’ve used in the past can be helpful.
Read more about the benefits of Cloud software solutions in The Pros and Cons Between Cloud and On-Premise Software Solutions.
3. Improve the company culture of collaboration
When a software aids the “everyday” element of the company, your team communication culture ultimately benefits. It’s a seamless way to address late delivery, notifications and verifications for delivery, shared documents, and more. If your team never seems to be on the same page or is struggling with the complexity of your current system, it may be time to start new. Email isn’t a collaboration system – despite what some may think. Employ software that will truly serve you and your company. ChartDesk will bolster collaboration instead of deterring it.
ChartDesk is the perfect solution for all within the shipping industry. It helps you improve your collaboration and effectiveness, so you can continue your growth in 2020. Visit here to learn more.